FREQUENTLY ASKED QUESTIONS
Why can't I see the videos?
There are a few different setup issues which might prevent our videos from playing properly on your computer. Usually these can be fixed quite quickly by adjusting a setting or two. If you need help beyond these instructions please don't hesitate to Contact Us. We have never found a video problem that we couldn't troubleshoot successfully.
1. Internet Security
Most of the problems our customers encounter viewing our videos are related to Internet Security settings. In fact, the default settings on Norton Internet Security block DfD instructional materials. We have found two ways of addressing this issue:
- The easiest way to fix this would be to simply disable the firewall element of NIS. Keep in mind that if you are using a router, this device is its own firewall and, used properly, will protect you from internet intruders. * Take care NOT to disable the Anti-Virus element of NIS, as no firewall will protect you from viruses.
- You could also change the settings on your NIS to allow our video to pass through. This is a little more difficult, but we have found a support link, (www.modwest.com/help/kb2-282.html), which will guide you step-by-step through the process.
As always we are at your disposal (Contact Us) if you are not able to resolve things on your own.
2. Media Players
Our videos are configured for the most recent versions of QuickTime and Windows Media player. We strongly recommend running the latest versions of these players, as older versions may not play the videos properly. You can download the latest versions here:
3. Browsers (Internet Explorer, Firefox, Safari etc.)
Again, we recommend running the latest version of whichever browser you are using.
To our knowledge neither Microsoft nor Mozilla has released a Windows Media plug-in for the FireFox browser. This means that the Windows media videos will not play in Firefox. As an alternative you can download the IE Tab plug-in which allows you to open up an Internet Explorer tab from within the FireFox browser. http://addons.mozilla.org/firefox/1419/
Online audio and video are best viewed using a High-Speed Broadband Internet connection. The quality of our videos may be compromised at a slower Dial-Up or Internet-Lite connection.